Past Challenge by:

Challenge Description

Giving technical support (defining inspection criteria, performing containment or giving engineering support) to automotive customers in their factories worldwide is more and more demanding in terms of response times, quality of the information and efficiency.

The available technology (smartphones or computers) is not anymore sufficient to answer to a technical customer call in shop-floor to analyze/contain products and at the same time that questions are being asked, customer, is able to see the analysis ongoing being technical documentation shared in real-time.

With the Eye See Glasses, the multi interaction becomes possible increasing response quality and therefore customer satisfaction.